This brief submission, in responding to the Department’s questionnaire, recommends additional elements which should be included in a new code of conduct for the care and support sector, referring in particular to the Charter of Aged Care Rights, the final report by the Royal Commission into Aged Care Quality and Safety, and the United Nations Convention on the Rights of Persons with Disabilities. New principles to be added to the code should include:
- Promotion of independence wherever possible, and
- Cultural safety.
Our responses also note the importance of clear guidance around the need for information to be delivered, by both workers and providers, in accessible formats, and a robust and accessible complaints process which would enable people receiving supports to raise issues about their care.